How to Reach Us
⏰
Response Time
We aim to respond within
24 hoursSubmit a Complaint
If you have a concern about our service, please complete the form below. We take all complaints seriously and will investigate promptly.
⏱️ What to Expect
- Acknowledgment: Within 24 hours
- Investigation: 5-7 business days
- Resolution: Within 14 business days
📋 Complaint Handling Policy
Our complaint handling process follows transparent, fair procedures in accordance with REGA requirements and international best practices (ISO 10002).
Your Rights as a Complainant:
- ✅ Fair and impartial investigation
- ✅ Timely response within stated timelines
- ✅ Clear communication in plain language
- ✅ Confidentiality of your complaint details
- ✅ Right to escalate if unsatisfied
- ✅ External recourse to REGA or consumer authorities
For full details, please review our Complaint Handling Policy.
🔺 External Escalation
If you are not satisfied with our resolution, you may escalate your complaint to: