📚 Legal Documentation Overview
Last Updated: December 3, 2025
Effective Date: December 3, 2025
Welcome to Broker Optimizer Legal Center
This page contains all legal policies, terms, and compliance documentation required for using Broker Optimizer. These documents outline your rights, our responsibilities, and how we protect your data.
📖 Available Policies
| Policy | Purpose | Action |
|---|---|---|
| Privacy Policy | How we collect, use, store, and protect your personal data | |
| Terms of Service | Rules and conditions for using Broker Optimizer | |
| Intellectual Property Policy | Ownership rights, permitted uses, and restrictions | |
| Complaint Handling Policy | How to submit complaints and our resolution process |
🛡️ Regulatory Compliance
Broker Optimizer complies with:
- REGA (Real Estate General Authority): Saudi Arabian real estate regulations
- PDPL (Personal Data Protection Law): Saudi data protection standards
- GDPR: European data protection (where applicable)
- ISO 10002: Complaint handling best practices
📧 Contact Information
Email: moatazalghamdi@gmail.com
Website: landsense.tech
Complaints Form: /contact
Response Time: Within 24 hours
📥 Download Policies
Download PDF versions of our policies:
📄 Download Privacy Policy 📄 Download Terms of Service 📄 Download IP Policy 📄 Download Complaint Policy🔒 Privacy Policy
Last Updated: December 3, 2025
- ✅ We only collect data necessary to provide our service
- ✅ Your property data stays yours - we never sell it
- ✅ Data stored in Saudi Arabia (AWS Middle East)
- ✅ You can export or delete your data anytime
- ✅ PDPL & GDPR compliant
Table of Contents
For the complete Privacy Policy, please see PRIVACY_POLICY.md
1. Introduction
Broker Optimizer is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect information in compliance with Saudi Arabia's PDPL, GDPR, and industry best practices.
2. What Data We Collect
Account Information
- Email address, name, password (hashed)
- Purpose: Authentication and account management
Property Portfolio Data
- Property details: Location, area, city, type
- Valuations: AVM predictions, confidence scores
- Purpose: Provide valuation and optimization services
Technical Data
- Access logs, IP addresses, timestamps
- Retention: 90 days
- Purpose: Security and debugging
- ❌ Client names or personal identifiers
- ❌ Property addresses (only coordinates)
- ❌ Credit card information (handled by payment processor)
- ❌ Sensitive personal data (religion, health, etc.)
3. How We Use Your Data
We use your data solely to:
- Provide automated valuation and portfolio optimization services
- Train and improve ML models (anonymized data only)
- Send service updates and notifications
- Ensure security and prevent fraud
4. Data Storage & Security
Storage Location: AWS Middle East (me-south-1, Bahrain) and Europe (eu-west-1, Ireland)
Security Measures:
- ✅ TLS 1.3 encryption in transit
- ✅ AES-256 encryption at rest
- ✅ Automated daily backups (30-day retention)
- ✅ Access controls and authentication
5. Your Privacy Rights
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your data | Email moatazalghamdi@gmail.com |
| Rectification | Correct inaccurate data | Update in account settings |
| Deletion | Request data deletion | Email moatazalghamdi@gmail.com |
| Portability | Export your data | Use in-app export feature |
| Objection | Object to data processing | Email moatazalghamdi@gmail.com |
6. Contact Information
Email: moatazalghamdi@gmail.com
Subject: Privacy Inquiry
Response Time: 5-7 business days
📜 Terms of Service
Last Updated: December 3, 2025
By using Broker Optimizer, you agree to these Terms of Service. If you do not agree, please do not use our service.
For the complete Terms of Service, please see TERMS_OF_SERVICE.md
Key Terms Summary
- Service Nature: Advisory tool for real estate professionals (not legal advice or certified appraisals)
- User Eligibility: 18+ years, licensed real estate professionals
- Acceptable Use: Professional valuation, portfolio optimization, market research
- Prohibited Uses: Reverse engineering, scraping, reselling, automated abuse
- Liability: Service provided "as is" with no warranties
- Termination: Either party may terminate with 30 days notice
💡 Intellectual Property Policy
Last Updated: December 3, 2025
- ✅ You Own: All property data you upload, reports generated for you
- ✅ We Own: Software, ML models, platform design, "Broker Optimizer" branding
- ✅ You Can: Use our service commercially, export your data, share reports with clients
- ❌ You Cannot: Reverse-engineer, resell our service, scrape our data
For the complete IP Policy, please see INTELLECTUAL_PROPERTY_POLICY.md
Ownership Breakdown
| Asset | Owner | Your Rights |
|---|---|---|
| Property Data You Upload | You | Full ownership, export anytime |
| Valuation Reports | You | Use commercially, share with clients |
| ML Models & Algorithms | Broker Optimizer | Use via our service only |
| Software & Platform | Broker Optimizer | Non-exclusive license to use |
| Branding & Trademarks | Broker Optimizer | Cannot use without permission |
REGA Data Usage
When using REGA integration:
- REGA-imported data remains subject to REGA's data ownership policies
- Broker Optimizer does not claim ownership of REGA-sourced data
- You must comply with REGA's data usage policies
- Your REGA credentials are stored encrypted (AES-256)
📞 Complaint Handling Policy
Last Updated: December 3, 2025
We take all complaints seriously and will investigate promptly, fairly, and transparently. This policy complies with REGA requirements and ISO 10002 best practices.
For the complete Complaint Handling Policy, please see COMPLAINT_HANDLING_POLICY.md
How to Submit a Complaint
- Online Form (Recommended): landsense.tech/contact
- Email: moatazalghamdi@gmail.com (Subject: Complaint - [Brief Description])
Complaint Resolution Timeline
| Stage | Timeline | What Happens |
|---|---|---|
| Acknowledgment | Within 24 hours | Confirmation email with reference number |
| Investigation | 5-7 business days | Review evidence, reproduce issue, identify root cause |
| Resolution | Within 14 business days | Written resolution with remediation (refund, fix, etc.) |
| Follow-Up | 7 days after resolution | Satisfaction check, escalation option if unsatisfied |
Your Rights as a Complainant
- ✅ Fair and impartial investigation
- ✅ Timely response within stated timelines
- ✅ Clear communication in plain language
- ✅ Confidentiality of complaint details
- ✅ Right to escalate if unsatisfied
- ✅ External recourse to REGA or consumer authorities
External Escalation
If unsatisfied with our resolution, escalate to:
- REGA: rega.gov.sa
- Consumer Protection Authority: Ministry of Commerce
📝 Submit a Complaint Now